Nuzenio Source-attributed brief

Record profits, terrible service: something’s got to give for US consumers

Experts say consolidation and market power have left consumers paying more for less How do people in the US describe customer service in 2026? When Delta Airlines charged Marie Duggan, an economic historian visiting Oaxaca, Mexico, $1,200 to change a schedu...

The Guardian·
AI summary

Experts say consolidation and market power have left consumers paying more for less How do people in the US describe customer service in 2026? When Delta Airlines charged Marie Duggan, an economic historian visiting Oaxaca, Mexico, $1,200 to change a schedu...

What happened

Experts say consolidation and market power have left consumers paying more for less How do people in the US describe customer service in 2026? When Delta Airlines charged Marie Duggan, an economic historian visiting Oaxaca, Mexico, $1,200 to change a schedu...

Why it matters

This business report is being tracked from The Guardian because it may affect readers, markets, policy, culture, or daily decisions.

Key facts
  • Category: business
  • Edition: IN
  • Fetched: Wed, 24 Jun 2026 19:12:19 GMT

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